Privacy Policy

Last updated: 21 July 2026

Pharmacy Weight Loss London | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal and medical data. This policy explains how Pharmacy Weight Loss London collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss London is a GPhC-registered online pharmacy weight loss clinic operating in London, UK. We act as the Data Controller for all personal data processed through our services. Our GPhC registration number is 9012511.

2. Data We Collect

To provide safe and effective pharmacy services, we collect the following categories of information:

Personal details: Full name, date of birth, gender, address, email address, and phone number.
Health and medical data: Medical history, current medications, weight, BMI, and any information provided during your consultation questionnaire.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected via cookies.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care.

3. How We Use Your Data

We use your personal and medical data for the following purposes:

To process your consultation and assess your suitability for weight loss treatment.
To dispense and deliver medications safely. Once approved by our pharmacist, we aim to deliver within 1 working day.
To maintain accurate medical records and ensure continuity of care.
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy.
To send service-related communications, including order updates and prescription reminders.
To improve our website and services using anonymised analytics data.

Our lawful bases for processing include contract performance, legal obligation, and vital interests. For special category health data, we rely on Article 9(2)(h) of UK GDPR — processing for the purposes of preventive or occupational medicine and the provision of health care.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies we use include:

Essential cookies: Required for the website to function correctly.
Analytics cookies: Used to understand how visitors interact with our website (e.g. Google Analytics).
Preference cookies: Remember your settings and choices.

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect website functionality. A cookie consent banner allows you to make informed choices on your first visit.

5. Third-Party Sharing

We do not sell your data. We may share your information only with trusted third parties where necessary:

Delivery partners: Your name and address are shared solely to fulfil your order.
Payment processors: To handle transactions securely and in compliance with PCI-DSS standards.
Regulatory bodies: Including the GPhC, NHS, or other authorities where legally required.
IT and hosting providers: Who process data on our behalf under strict data processing agreements.

All third parties are required to handle your data in compliance with UK GDPR and our data processing agreements.

6. Your Rights Under UK GDPR

As a data subject, you have the following rights:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Ask us to correct inaccurate or incomplete data.
Right to erasure: Request deletion of your data where no legal obligation requires us to retain it.
Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours. If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. After this period, data is securely and permanently deleted.

8. Contact Us

For any privacy-related questions, data requests, or concerns, please contact us:

Pharmacy Weight Loss London
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.